Surfcam using Macbook and Safari

bandicoot's picture
bandicoot started the topic in Monday, 10 Jan 2011 at 9:21am

In the last few days I have not been able to view the Surfcams....whats changed.....it had been working well.

Any tips ?

thermalben's picture
thermalben's picture
thermalben commented Monday, 10 Jan 2011 at 9:38am

Hi bandicoot, we changed over the surfcam codec a few days ago, and are hearing sporadic reports where it's not working for all users. Ironically, I'm on a Mac and they're streaming perfectly for me in Safari - so we're not sure what's causing these intermittent problems for around 10% of our audience.

Can you please try another browser (ie Firefox or Chrome) and tell me if you're still having these issues? Also, what OS is your Mac running?

If anyone else is also having problems viewing our surfcams, please let us know - preferably with your computer type, OS and browser version.

bandicoot's picture
bandicoot's picture
bandicoot commented Tuesday, 11 Jan 2011 at 1:23am

my Mac os is 10.6.6 and safari version is 5.0.3
I tried Chrome and the problem is the same.

thermalben's picture
thermalben's picture
thermalben commented Tuesday, 11 Jan 2011 at 2:03am

Thanks bandicoot. We'll investigate and get back to you.

Anyone else experiencing similar problems?

thermalben's picture
thermalben's picture
thermalben commented Tuesday, 11 Jan 2011 at 7:24am

We've changed the surfcam player to a new skin. Any improvement at your end bandicoot?

bandicoot's picture
bandicoot's picture
bandicoot commented Tuesday, 11 Jan 2011 at 10:11pm

I still cant view the Sydney cameras.......however I can see Margaret River OK but not the other WA ones....maybe you can identify the problem from that.

thermalben's picture
thermalben's picture
thermalben commented Tuesday, 11 Jan 2011 at 10:17pm

That's even weirder bandicoot! Margs and Manly are (for example) both using identical streaming mechanisms and protocols.

We'll continue hunting down this problem.

steve-noort's picture
steve-noort's picture
steve-noort commented Wednesday, 12 Jan 2011 at 1:01am

Im running WIN 10,1,53,64

I cant see any cameras at all. Not even Margs. On the fluidzone site I get a loading screen with the circle coninuously loading but on swellnet its just blank. Both still time out though.

Hope this helps, let me know if I can do anything else to get these babies back online!

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 1:17am

Thanks Steve.. great info. We're still trying to source a fix for the problem.

zenagain's picture
zenagain's picture
zenagain commented Wednesday, 12 Jan 2011 at 1:20am

Hi msavage. I'm not real tech savvy but used your link above. Am running same as steve-noort above on Sony VAIO using Windows 7 Ultimate (for English interface here in Japan)with I-Ex. Internet speed is very fast here and I have cable so buffering is rarely a problem.

Camera appears to be loading really fast, I get a 'Done` message but just white screen, not black box with spinner. Is the same for all cameras Oz wide. A week or so ago, I could get a few selected cameras but not all, now none.

Hang in there, looking forward to seeing waves from home again.

1173

greggor's picture
greggor's picture
greggor commented Wednesday, 12 Jan 2011 at 1:40am

Ben, as emailed . . . I too am unable to see the streaming cams. Using PC (I-E 8).

GreggoR

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 2:01am

Thanks Greg.. we had your deets recorded as:

Browser: Internet Explorer 7 (7.0)
OS: Windows
Resolution: 1200x1920
Flash Version: WIN 10,1,102,64

pje's picture
pje's picture
pje commented Wednesday, 12 Jan 2011 at 4:24am

All good for me too until the "change". I'm using Explorer and google chrome. The coastalwatch cams all seem to be working. Good luck sorting it...

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 4:30am

Thanks PJE. Just for our testing purposes, weo had you as:

Browser: Internet Explorer 8 (8.0)
OS: Windows
Resolution: 1080x1920
Flash Version: WIN 10,1,102,64

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 4:48am

Just a thought - for those of you who are unable to view the surfcams - are you viewing from home or from work?

If you're in the office, there may be some firewall restrictions in place that could be affecting the incoming stream.

We're currently viewing the surfcams across multiple Macs and PCs, using all browsers (IE, FF, Chrome, Safari) across a number of OS versions, from a number of different ISPs. And they're all working perfectly. This really is a strange issue.

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 5:47am

Another curveball - Phil and I (in the same office, on the same network) are both running the latest Macbook Pros.

The surfcams stream perfectly on my system - on every browser - but Phil can't get them to load at all, on any browser (we're both up to date with the latest software versions too).

So, it's not ISP dependent. It's not hardware dependent (PC/Mac). It's not OS dependent. And it's not browser dependent.

What could be causing this? We're still searching... thanks for everyone's patience.

jdonski's picture
jdonski's picture
jdonski commented Wednesday, 12 Jan 2011 at 8:58pm

Hi, I have no surfcam video box at all, thought it might have been because i recently reset my browser settings to default but this appears to be happening to many others too.
I'm in Newcastle and have a Toshiba laptop, core 2 duo 2ghz,
2g ram, running win vista home prem with IE 8 , ISP = dodo adsl2.
Have looked at most cams with no luck at all but will look further as some posts suggest that some work and some dont.
Other website cams seem to be workin fine :(
I just want my fav surfcam back.
Good luck guys

wayne's picture
wayne's picture
wayne commented Wednesday, 12 Jan 2011 at 8:59pm

I have had no luck viewing the surf cams for days i just get a blank screen something has changed ,i use windows and have no trouble with coastalwatch cams ,swellnet needs to fix this asap.

jdonski's picture
jdonski's picture
jdonski commented Wednesday, 12 Jan 2011 at 9:14pm

Had another look at more cams with no luck on IE8 but i did find that Chrome works fine. Shame about the dud surf though. Anything you can do about that while your fixing things up?

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 9:27pm

Thanks wayne and jdonski, we're still working on it here. Hope to have a resolution ASAP.

steve-noort's picture
steve-noort's picture
steve-noort commented Wednesday, 12 Jan 2011 at 10:11pm

Hey Ben,

Can you please post on facebook when you have resolved the problem. Its easier for me to get the message that way rather than checking back here every hour.

Cheers mate

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 12 Jan 2011 at 10:20pm

Will do Steve.

thermalben's picture
thermalben's picture
thermalben commented Thursday, 13 Jan 2011 at 2:36am

We've just made some changes to our streaming server. Has anyone noticed an improvement in the service.. ie can you see streams now when you previously couldn't? For reference, please try the Manly cam as it's one of our more reliable units.

steve-noort's picture
steve-noort's picture
steve-noort commented Thursday, 13 Jan 2011 at 3:21am

Still nothing on the Windows/Explorer system

bandicoot's picture
bandicoot's picture
bandicoot commented Thursday, 13 Jan 2011 at 3:28am

Just tried Manly as suggested but still no luck for me

bandicoot's picture
bandicoot's picture
bandicoot commented Thursday, 13 Jan 2011 at 3:41am

Just as a matter of interest I did my post about 2.30pm and the time on the forum says 11.28 am...more things to fix by the looks of it

thermalben's picture
thermalben's picture
thermalben commented Thursday, 13 Jan 2011 at 3:48am

We've made a little bit of progress - Phil's Mac (in the office) that was unable to see streams at all yesterday is now getting intermittent vision across all browsers. But we're still not sure what's causing it. Will post updates as they come through.

Bandicoot, the timestamp on your previous post above says "13 January 2011 02:28 PM" on my screen (close enough to the actual time of post, around 2:30pm). Or, are you seeing this on a different page?

Craig's picture
Craig's picture
Craig commented Thursday, 13 Jan 2011 at 5:00am

Mine shows 11.28 Ben.

bandicoot's picture
bandicoot's picture
bandicoot commented Thursday, 13 Jan 2011 at 9:38am

I just noticed a very fast message that comes up in the camera screen that says "no suitable player found".....hope this helps

roger's picture
roger's picture
roger commented Friday, 14 Jan 2011 at 3:22am

Ben, I'm using IE8 at home and work. Using the IE8 debugger, here are the error locations:

Unspecified error. v60.js, line 1 character 1621
Object doesn't support this property or method libs_packaged.js?3094610, line 178 character 2930

This was from loading http://www.swellnet.com.au/surfcams/margaret-river and I just get white space where the player should be.

Let me know if I can give you any further info.

Roger

bandicoot's picture
bandicoot's picture
bandicoot commented Friday, 14 Jan 2011 at 4:21am

weird as it is, I can still see Margaret River and nothing else.

roger's picture
roger's picture
roger commented Friday, 14 Jan 2011 at 4:30am

Bandicoot, try a CTRL+F5 on that page. That might make it consistently not work - just like the other pages. It may be just that your local cache still has the old version of the player.

roger's picture
roger's picture
roger commented Friday, 14 Jan 2011 at 7:56am

WIN 10,0,45,2

baz270's picture
baz270's picture
baz270 commented Friday, 14 Jan 2011 at 8:13am

Hi, I can't view any of the cams now either - using windows 7 64 bit and Exporer 8. Was ok about a week ago.

roger's picture
roger's picture
roger commented Friday, 14 Jan 2011 at 1:23pm

It may be just coincidental but it seems like the page errors when the adverts load. Is it possible that one of the adverts is causing the problem? The advert on lower-right of my page is flash content.

sundaysax's picture
sundaysax's picture
sundaysax commented Friday, 14 Jan 2011 at 8:39pm

What is the problem with the surf cam at Mollymook. I have not been able to get it for a long time now. I can get the cam at Wollongong so I don't think it is my browser

swellman's picture
swellman's picture
swellman commented Friday, 14 Jan 2011 at 9:12pm

hi, I can't use the webcams. I am on windows seven using WIN 10,1,102,64.

thermalben's picture
thermalben's picture
thermalben commented Friday, 14 Jan 2011 at 9:27pm

Thanks guys.. we're working feverishly with our streaming provider to fix the problem. Thanks for your patience.

sundaysax - the Mollymook surfcam issue is a different problem. We have a couple of locations that have had hardware failures in recent weeks/months (MM being one of 'em), all of which are due to be replaced in the coming weeks. We're still awaiting replacement hardware from overseas, some of which has arrived, some of which is still in transit. We hope to have the full surfcam network - plus some new locations - completely operational by early/mid Feb (many locations will be back before then too).

shockwave's picture
shockwave's picture
shockwave commented Friday, 14 Jan 2011 at 9:56pm

Hi Ben
Is Coffs Harbour surfcam offline permanently. I haven't been able to get it on Google Chrome since they did the extensions to the Fishos club. Cheers

bowser's picture
bowser's picture
bowser commented Friday, 14 Jan 2011 at 10:07pm

i have the same set up as bandicoot with same issues. i can't get the majority of the cams but i do get some.eg no yalls cam but get margies

thermalben's picture
thermalben's picture
thermalben commented Friday, 14 Jan 2011 at 10:08pm

shockwave, no it's not permanently offline - it's one several locations that have experienced multiple hardware failure, and will be replaced shortly. We have also decided to relocate the cam (to another part of the same building) due to their new building extensions - which further complicates the upgrade solution from simply swapping over hardware. However, we hope to have this done in the next couple of weeks too.

thermalben's picture
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thermalben commented Friday, 14 Jan 2011 at 10:12pm

bowser, that's a weird one. Margs and Yall have almost identical systems, so there's no reason for one to work and another not to work. I just dialed both locations up then and they're streaming perfectly for me across a standard ADSL line.

Thanks for the info though - we really need as much information from everyone as possible so that we can pass it on to our streaming provider for them to assess. It's a difficult solution to troubleshoot when it's working perfectly at our end!

ricco's picture
ricco's picture
ricco commented Friday, 14 Jan 2011 at 10:32pm

Wouldn't work on MS Explorer but does on Firefox. Haven't upgraded either for a while. I'm on Vista.

I noticed it doesn't time out either. Is that here to stay or is this an accident? Very cool if it's a new feature.

Picture is better as well, less pixelation, but who knows on that one

Do not argue with stupid people. First they drag you down to their level, then they beat you with experience

thermalben's picture
thermalben's picture
thermalben commented Friday, 14 Jan 2011 at 10:37pm

Thanks Ricco - we are using a new codec and have upped the streaming quality so the picture should be better than it previously was. The time-outs vary depending on how you access the surfcam.. we're playing with a few new things here too (last thing we want to do is waste bandwidth unnecessarily).

robg33's picture
robg33's picture
robg33 commented Friday, 14 Jan 2011 at 11:32pm

I am operating on windows vista and like others have had no access to any cam , it is just blank - just not working tried alternate browsers and still nothing - does this require an update to the latest flash player??

Living the Dream

thermalben's picture
thermalben's picture
thermalben commented Friday, 14 Jan 2011 at 11:54pm

Rob, you probably should install the latest Flash player anyway but I do not believe it is the cause of these problems.

gfm's picture
gfm's picture
gfm commented Saturday, 15 Jan 2011 at 12:02am

Doesn't work for me either since changing the codec(s). I'm using a Mac running 10.6.6 and have tried it with Chrome (8.0.552), firefox (3.6.12) and Safari (5.0.3).

No love

zenagain's picture
zenagain's picture
zenagain commented Saturday, 15 Jan 2011 at 12:20am

Ben, finally some love. Updated Adobe and am running Windows 7 Ultimate (Japan version). Could not get anything on I.ex8 not even a spinner. Google Chrome shows selected cameras from around oz, Snapper only, a few NSW cameras, Knights, Margs etc the others seem to endlessly load. As mentioned a while ago, super fast internet here 100mbps+ and on 6 month old VAIO. Maybe prob. lies within I.ex?

1173

zenagain's picture
zenagain's picture
zenagain commented Saturday, 15 Jan 2011 at 12:22am

Forgot to add, Google Chrome is Japanese version, pre-loaded with laptop.

1173

thermalben's picture
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thermalben commented Saturday, 15 Jan 2011 at 12:30am

Great info zenagain, I'll pass this on to the tech team. Thanks :)

rusybee's picture
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rusybee commented Saturday, 15 Jan 2011 at 12:31am

Hey Thermal,

I'm on Windows 2008, Adobe 10,1,102,64 installed, I dont even get the loading screen anymore.

FYI