Submitted by thermalben on Wed, 12/13/2017 - 15:18
Wow, what a rude shock.
I booked some flights this afternoon (domestic) - did the usual routine through Expedia, and am now going through the process of adding baggage through the Jetstar website.
Seems that now they've now added a new charge for 'handling' any luggage deemed to be 'oversized' - which means anything with a single side greater than 1 metre in length.
As I'm taking some boards with me, this means two flights will receive this charge - plus the actual baggage charge too. From the Jetstar website:
"If you choose to bring any oversized items, you pay the fee per item, per flight. Each passenger can bring up to two oversized items. Remember, the oversized item fee is paid in addition to any checked baggage allowance, it does not increase your baggage allowance."
How much? See below - 'the handling fee' is $25 per item, per flight (so, two oversized bags per trip = $50 per trip or $100 return). And then the baggage costs on top - which in my case is $46 per trip ($92 return) for 25kg.
So, I've just forked out an extra $142 to add my surfboards to a domestic flight.
Wow, here's another curveball.
I wrote the post above whilst waiting for the Jetstar website to process my baggage order (initially "managed my flight"). But, the website crashed and asked me to reload.
At the same time, I received the Jetstar itinerary via email, which had an "add baggage" link at the bottom - so I used that instead (saved me looking up the booking reference etc).
And... to my amazement the prices have changed within a matter of minutes!
See the screen grab below - Gold Coast to Melbourne is now only $32 for 15kg (compared to $40 on the initial booking, see above).
Even stranger, on the same page, the return leg from Melbourne to the Gold Coast is cheaper again - just $30 for 15kg! The screenshot below shows both of them at the same time as they appear on my screen right now.
This is crazy.
Yep Ben, flew Jetstar Sunday and got hit $60 for an extra 4kgfor carry on, which I reckon was more like 2, either way it was a flat fee/fine for the transgression
Yeah, biggest rip that oversized baggage handling fee, and having to also pay for the weight.
I asked, if there is a baggage handling fee, will my board be treated with more care and be less likely to be damaged. Nope.
I flew Jetstar Monday and will again tomorrow with no additional charges for my board.
You have to manually select (or 'declare') the oversized luggage when you book the baggage though - so perhaps you inadvertently skipped it?
Or maybe you ordered this before the new charges were made public?
Jetstar are the WORST airline in the world.
Zero costumer care.
Avoid them at every turn.
Pay those few extra dollars to fly with someone else and send the message that they are FUCKED.
Ever been with RyanAir?
Yep, jetstar new charges. And yes they suck. The charges, and jetstar.
Lion air, now rp200 000 per board with counter staff now feeling up your boardbag to count how many inside. What used to be $50 flight now charged $60 extra for 3 boards. More for the boards than the ticket.
They all suck! But there all still cheaper than US and euro airlines.
My wifey said next trip we wont fly jetcrap........i mean jetstar.
Lion charges are easy to get around if your not at one off their major airports like Medan. You just bribe the counter staff. In fact 9 times out of 10, watch what they counter staff do with your additional Rp fee you pay.............it never goes into the til!!! :)
Jetstar just stung me $115 for shortboard (5'10) baggage for a return trip to Byron. Apparently, new rule that boards over 1 metre (pretty sure that all boards) irrespective of weight incur an additional $25/domestic flight in 'oversize baggage' fees. That's in addition baggage allowance cost of $32/domestic flight (of 15kg). What a rort!
Anyone know of better domestic airlines for surfers?
I've done it 4 times since they started doing the $25 oversize fee from Ballina with Jetstar and never been charged for it. Just don't book it and then print your baggage docket and take it to oversize.
so you just put a regular baggage tag/sticker on the oversize item? Then it doesn't register with the oversized baggage attendant when they check your ticket?
I've checked in at Ballina, Sydney and Melb and they've never brought it up.
Swellnet - feel like putting an analysis together of oversize baggage domestically and common international legs for surfers (e.g. Bali, Hawaii etc)? Be a hot topic and hopefully spread the word to airlines that it's not on.
We ran an article a few years back though it's probably not current now. May be worth doing again though we'll have to see how much info is available publicly - some airlines are very tricky to get data from!
Slaters having a Grizzle about Jetstar and board charges
I must be lucky, I have done a lot of flying in the last few years, often on Jetstar and never been asked to pay extra, even with two boards.
Just don’t select “Oversize”
Anybody also been stung for multiple boards in one bag. According to the phillipino chat dude the handling fee is per board even if its a double bag and under 32kg