If you have been wasting your time talking to their chat bot, the number above is an actual human being in Australia.
Fuck you should try centerlink, gave up after 45 minutes on hold for the complaints line, I only wanted to complain about being on hold.
Sorry but they have connected that number to sales now. My advice if you feel tempted to say "yes" .....don't. They have set an absolute new low in customer service to the extent that the medical centre I was at yesterday has not had internet for 5 weeks.