Surf webcams not working on Safari

Vincentmdl's picture
Vincentmdl started the topic in Saturday, 16 Oct 2021 at 1:37pm

The surf webcams are not working.

thermalben's picture
thermalben's picture
thermalben Sunday, 17 Oct 2021 at 6:21am

They're all fine at our end, can you provide a little more info please? Are you on mobile, desktop etc, what browser are you using?

thermalben's picture
thermalben's picture
thermalben Sunday, 17 Oct 2021 at 8:55am

Just to pre-empt your reply - and for anyone else also experiencing issues with the surfcam (I've since edited the heading) - it looks like there's a bug in the latest iOS update (15) which is affecting Safari-based media players - i.e. our surfcams (there's a bit of discussion on the web around this). Hopefully be fixed soon.

To fix in the short term - you can either switch to using Google Chrome browser, or if you want to continue using Safari then you can do the following to get the videos to work:

Go to Settings.
Click on Safari.
Scroll down to Advanced.
Scroll to Experimental Features.
Turn off GPU Process: Media.

Nick Bone's picture
Nick Bone's picture
Nick Bone Tuesday, 16 Nov 2021 at 12:06pm

Nice. Glad I read this before posting again. Worked a treat.

etarip's picture
etarip's picture
etarip Wednesday, 17 Nov 2021 at 6:00am

Update: Works fine on Safari, still doesn’t work on Chrome.

thermalben's picture
thermalben's picture
thermalben Wednesday, 17 Nov 2021 at 6:03am

Hmm, it's very rare that we get a report that Chrome doesn't work.

Are you running it out of the box, i.e. minimal extensions etc? Any ad-blocking software or similar?
Do other media players (i.e. YouTube) work OK?
Can you please try another device to see if it's widespread or localised.

MrBungle's picture
MrBungle's picture
MrBungle Wednesday, 17 Nov 2021 at 11:29am
thermalben wrote:

To fix in the short term - you can either switch to using Google Chrome browser, or if you want to continue using Safari then you can do the following to get the videos to work:

Go to Settings.
Click on Safari.
Scroll down to Advanced.
Scroll to Experimental Features.
Turn off GPU Process: Media.

This fix works for me. I haven't ran into any other problems having the setting turned off yet either.