Video not playing on tv

stevedwyer's picture
stevedwyer started the topic in Wednesday, 5 Aug 2020 at 2:47pm

Hi there. The videos work on iPad and phone but comes up with error on the LG wallpaper TV

How do we fix this? Tv settings are up to date

Steve

stevedwyer's picture
stevedwyer's picture
stevedwyer commented Wednesday, 5 Aug 2020 at 5:11pm

I'm refering to the surfcam video .

thermalben's picture
thermalben's picture
thermalben commented Wednesday, 5 Aug 2020 at 6:12pm

Hi Steve, unfortunately the surfcam streams are not designed for TV browsers at the moment. Best option for now would be to cast it from your iPad/iPhone to the TV. We're working on a TV solution at the moment though no ETA.

stevedwyer's picture
stevedwyer's picture
stevedwyer commented Thursday, 6 Aug 2020 at 1:06pm

I can`t be the only person who has enjoyed swellnet on a big screen smart tv. Everything worked perfectly , including the surfcams available to non subscribers. When I decided to subscribe to expand access of the surfcams the designated beach is flashed up and then covered by a black sign which reads. Sorry ! We're experiencing technical difficulties with this surfcam . We'll have it back up ASAP. Everything else including the surfcam replays works fine. Realize your too busy to return phone calls. Thanks.

Joshua_Carter's picture
Joshua_Carter's picture
Joshua_Carter commented Thursday, 6 Aug 2020 at 1:11pm

Is it only for that designated beach? I think the surf cam might not be working at that location, try another one.

thermalben's picture
thermalben's picture
thermalben commented Thursday, 6 Aug 2020 at 2:15pm

Steve, our Swellnet Pro subscribers use a different media player than non-subscribers, so that could be causing the issue. Testing for this kind of problem is very hard because of the wide variety of TV manufacturers, and the different browser/software platforms.

stevedwyer's picture
stevedwyer's picture
stevedwyer commented Thursday, 6 Aug 2020 at 3:30pm

Before each surfcam is blacked out with the service difficulties sign,the beach can be clearly seen.

thermalben's picture
thermalben's picture
thermalben commented Thursday, 6 Aug 2020 at 3:32pm

That's sourcing a still image (which loads before the video). It's not part of the player. 

Craig's picture
Craig's picture
Craig commented Thursday, 6 Aug 2020 at 3:32pm

I have this issue sometimes with Chrome on a browser using a PC and restarting the program helps. Not sure if that will help, or a different browser?