Submitted by stevedwyer on Wed, 08/05/2020 - 14:47
Hi there. The videos work on iPad and phone but comes up with error on the LG wallpaper TV
How do we fix this? Tv settings are up to date
I'm refering to the surfcam video .
Hi Steve, unfortunately the surfcam streams are not designed for TV browsers at the moment. Best option for now would be to cast it from your iPad/iPhone to the TV. We're working on a TV solution at the moment though no ETA.
I can`t be the only person who has enjoyed swellnet on a big screen smart tv. Everything worked perfectly , including the surfcams available to non subscribers. When I decided to subscribe to expand access of the surfcams the designated beach is flashed up and then covered by a black sign which reads. Sorry ! We're experiencing technical difficulties with this surfcam . We'll have it back up ASAP. Everything else including the surfcam replays works fine. Realize your too busy to return phone calls. Thanks.
Is it only for that designated beach? I think the surf cam might not be working at that location, try another one.
Steve, our Swellnet Pro subscribers use a different media player than non-subscribers, so that could be causing the issue. Testing for this kind of problem is very hard because of the wide variety of TV manufacturers, and the different browser/software platforms.
Before each surfcam is blacked out with the service difficulties sign,the beach can be clearly seen.
That's sourcing a still image (which loads before the video). It's not part of the player.
I have this issue sometimes with Chrome on a browser using a PC and restarting the program helps. Not sure if that will help, or a different browser?