New App

50young's picture
50young started the topic in Friday, 15 Jan 2016 at 8:03am

Hi Ben
love the new app but this morning everytime I try to log in it says login has failed. Incorrect username or password (which I know are correct) and also comes up with a message this IP address has been temporarily blocked??

zenagain's picture
zenagain's picture
zenagain commented Friday, 15 Jan 2016 at 9:19am

Getting the same as 50young.

Despite that, really like the new app. Looks good.

Watashi wa metabo oyagi desu.

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 9:27am

Sorry fellas - we've been testing the App for the last year or so, and I've never seen this error before until this morning (it's happening to me too).

We've just given it a major promo boost (homepage ads etc) and I suspect it's overloaded the system! So that's bad, but in a good kinda way I suppose...

Just waiting for the developers to fix it up and we'll be back on track.

Lots of new features to roll out over the coming weeks and months too.

zenagain's picture
zenagain's picture
zenagain commented Friday, 15 Jan 2016 at 9:31am

Cool, been looking forward to it.

Watashi wa metabo oyagi desu.

50young's picture
50young's picture
50young commented Friday, 15 Jan 2016 at 9:32am

Thanks Ben Awesome news, can't wait to see the new features. Will it make me surf better ;)D

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 9:36am

Actually, we did some independent testing last month and found that Swellnet App users caught 73% more set waves at their local break after viewing the App, and almost 87% more waves when visiting a new surf spot.

So yes, the App will definitely assist your surfing. 

mick-free's picture
mick-free's picture
mick-free commented Friday, 15 Jan 2016 at 10:05am

thermalben wrote:

Actually, we did some independent testing last month and found that Swellnet App users caught 73% more set waves at their local break after viewing the App, and almost 87% more waves when visiting a new surf spot.

So yes, the App will definitely assist your surfing. 

Have to say since downloading the app a few weeks ago, the waves have pretty much been pumping most days.

Mick Free FIFOFOMO

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 10:06am

See, there ya go. Proof is in the pudding.

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 1:22pm

Looks like the log in issue should be fixed. Thanks for your patience.

50young's picture
50young's picture
50young commented Friday, 15 Jan 2016 at 1:33pm

Still do it Ben

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 1:34pm

Still getting the log in error?

50young's picture
50young's picture
50young commented Friday, 15 Jan 2016 at 1:34pm

Still do it Ben

50young's picture
50young's picture
50young commented Friday, 15 Jan 2016 at 1:47pm

Yep sure am log in and the temporary IP address block

Rabbits68's picture
Rabbits68's picture
Rabbits68 commented Friday, 15 Jan 2016 at 5:13pm

Nice work SN with the new app. Cheers!

Yes still having similar log in issue too.

Edit: log in all good now. Cheers!

Crystal Clear

pointy's picture
pointy's picture
pointy commented Friday, 15 Jan 2016 at 1:57pm

" and almost 87% more waves when visiting a new surf spot."

we're all of to the superbank then.......

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 1:58pm

Hmm, it was fixed a short time ago. Developers are still working on it, we'll hopefully have a solution soon. Thanks for your patience.

carpetman's picture
carpetman's picture
carpetman commented Friday, 15 Jan 2016 at 2:40pm

App looks good. No issues logging in for me so far.

Any hints on the new features you'll be rolling out in the coming months?

zenagain's picture
zenagain's picture
zenagain commented Friday, 15 Jan 2016 at 2:40pm

I'm all good now. Appears to be working well for me.

Haven't had time to navigate around it too much as of yet but what I have seen seems to be fine.

Watashi wa metabo oyagi desu.

50young's picture
50young's picture
50young commented Friday, 15 Jan 2016 at 2:45pm

Working fine now thanks

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 3:01pm

carpetman wrote: Any hints on the new features you'll be rolling out in the coming months?
Kinda like to keep our cards close to our chest, so to speak. So no clues yet :)
carpetman's picture
carpetman's picture
carpetman commented Friday, 15 Jan 2016 at 3:21pm

Righto, look forward to seeing what you guys have in store then.

geek's picture
geek's picture
geek commented Friday, 15 Jan 2016 at 4:52pm

Nice app, log in works for me. Will there be a paid version? Those 5 second full screen ads are terrible! Quicker to view report from a Safari bookmark still

thermalben's picture
thermalben's picture
thermalben commented Friday, 15 Jan 2016 at 4:59pm

Swellnet Pro subscribers see absolutely no ads at all.

https://www.swellnet.com/signup

Asoanes's picture
Asoanes's picture
Asoanes commented Saturday, 16 Jan 2016 at 10:21pm

Where do you find the forecaster notes in the app?

As.

thermalben's picture
thermalben's picture
thermalben commented Saturday, 16 Jan 2016 at 10:28pm

They're not there at the moment, we'll add them in soon.

grego's picture
grego's picture
grego commented Monday, 11 Apr 2016 at 8:53am

The app has frozen on my iPhone 5 how do I fix it?

Greg

thermalben's picture
thermalben's picture
thermalben commented Monday, 11 Apr 2016 at 9:10am

Frozen? Not sure exactly what you mean, but I recommend closing the app (i.e. double click the home button, the swipe the Swellnet App "up"). Then relaunch it again.

grego's picture
grego's picture
grego commented Monday, 11 Apr 2016 at 11:38am

Thanks Ben, it was frozen on one screen with a message saying downloading forecast and wouldn't move. Deleted the app and reinstalled and all working now!

Greg

thermalben's picture
thermalben's picture
thermalben commented Monday, 11 Apr 2016 at 12:21pm

Good to hear and thanks for the feedback - always nice to know if there are problems, and whether they are rectifiable.

Detox's picture
Detox's picture
Detox commented Wednesday, 15 Jun 2016 at 2:11pm

Hey guys with the tides on the app today ive got a low of 1.10m at 2.02pm
and on your website for the same area it has a low of .76m at 12.40pm
from my other sources im thinking that your websites the accurate one, but is there something i can change on the app settings to correct this or is it at your end,
cheers

Craig's picture
Craig's picture
Craig commented Wednesday, 15 Jun 2016 at 2:22pm

Hmm what location Detox. Or email us at [email protected]

John Eyre's picture
John Eyre's picture
John Eyre commented Saturday, 2 Dec 2017 at 4:46pm

If you don't download the app do you miss out on anything ?
What are the pros and cons ?
I haven't got the app but it seems to work fine as far as i can see