Account issue

Maxime Le Van's picture
Maxime Le Van started the topic in Saturday, 9 Dec 2023 at 9:56am


I just subscribed to swellnet pro through the apple store and when i open the app it’s asking me to connect but i don’t have access to the cam!! Can someone help me ?

thermalben's picture
thermalben's picture
thermalben Saturday, 9 Dec 2023 at 10:59am

Hi Maxime

If you’ve purchased an in-app subscription you don’t need to be signed in at all - doing so will hide the “Restore Purchases” button in the menu. The app login is only useful if you’ve purchased a subscription through the Swellnet website directly (not the Apple App Store).

Try this:

1. Open the menu and press “Sign out” but don’t sign back in

2. You should then see “Restore Purchases” appear directly underneath “Tips & FAQ”, press to restore

Let me know if that works!